We made a conscious decision to design our products without animal products. Leather is the most common animal product used in guitar straps. Reducing the use of leather reduces demand for the animal culture industry, which means less animal suffering, less impact to the environment, and of course less animal suffering!
For more details, we wrote a whole blog post on it which you can check out here.
We do have several new designs that bring in new color schemes in the works! Join our mailing list to be alerted when they go live!
When you placed an order, you should have received an email with a tracking number. You can also click on the little "person" icon at the top right of our website next to the cart button. After you log in, it should show you your orders where you can find the tracking number.
If you still can't find it and need help, just email us at email@example.com and we are happy to help!
There is a button at the top of our page that says Get your code. Click that button! You'll get a 25% discount code and VIP access to our Black Friday sales! VIP access allows you to use the discount and access our deals 11/21, 5 days before the sales go live to the general public!
After you have the items in your cart, click Checkout. On the Checkout page, there is a box where you can input your discount code and it will be applied, showing you the reduced prices!
- We ship to all 50 states in the USA. We ship orders that contain straps to Canada. Unfortunately, we cannot ship picks-only orders internationally.
- Orders received before 3pm M-F ship out same-day. Orders received after 3pm ship next business day.
- Any orders that contain a strap are shipped Priority Mail USPS, which averages 2-days shipping.
- Orders that only contain picks are shipped First Class USPS, which averages 3-5 days depending on location.
- Shipping time might vary depending on location, shipment method and other factors.
- Orders over $10 will have free shipping.
- Orders under $10 will be charged $2.30 for shipping and will be shipped USPS First Class Mail. Full price will be displayed at checkout.
NOTE: When you go to your Shopping Cart, the page will show that Shipping will be calculated at checkout. If you have a subtotal of products >$10, don't worry! That will be zero :). As you go through the checkout process, it will be zero when you get to the final stage!
Need something not listed here, such as expedited shipping? Email us at firstname.lastname@example.org!
Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
- If a product gets damaged or was faulty upon a delivery - we offer 100% refund. We will pay the return shipping.
- Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
- To be eligible for a return, goods must be returned in the condition they were received.
- For returns, please email email@example.com with the subject 'Returns' and include your order number, name and the reason for the return.
- Shipping: We will provide a return shipping label and return instructions.
- When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
- If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.